Delivery and Refunds

BSGi NZ Limited

Delivery - New Zealand

Delivery is via third party courier. It is our company policy that we do not ship to Post Office Boxes or Parcel Lockers in New Zealand. Shipping addresses cannot be changed once the order has been shipped. As the registered couriers are third party companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery, as a signature is usually required. Orders cannot be cancelled once the order has been shipped.

Shipping times vary depending on your location.

Estimated Delivery Times

North Island: 2-5 working days (note: add 1 extra day for rural delivery)
South Island:4-10 working days (note: add 1 extra day for rural delivery)

Delivery Costs

0 – $35.00 
Auckland:$3.50
Rest of North Island:$4.50
South Island:$7.00
$35.01 – $99.99 
Auckland:$5.00
Rest of North Island:$7.00
South Island:$12.00


Spend $100 and get FREE SHIPPING. 
(excluding brewing equipment and large brewing equipment)


Large Brewing Equipment

Auckland:$15.00
Rest of North Island:$25.00
South Island:$35.00

Kegerators, Glycol Chiller and Complete Brewery Setup

Auckland:     $50.00
Rest of North Island:                  $75.00
South Island:      $100.00

Delivery - Australia

Delivery is via third party courier. It is our company policy that we do not ship to Post Office Boxes or Parcel Lockers in Australia. Shipping addresses cannot be changed once the order has been shipped. As the registered couriers are third party companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery, as a signature is usually required. Orders cannot be cancelled once the order has been shipped.

Shipping times vary depending on your location.

Estimated Delivery Times

QLD:1 – 4 working days
VIC:2 – 5 working days
NSW:2 – 4 working days
ACT:3 – 4 working days
SA:5 – 7 working days
Tas:5 – 7 working days
NT:7 – 10 working days
WA:7 – 10 working days

Delivery Costs

0 – $35.00 
QLD, NSW, ACT, VIC, SA:$5.00
WA, NT, TAS:$8.00
$35.01 – $99.99 
QLD, NSW, ACT, VIC, SA:$10.00
WA, NT, TAS:$15.00

Spend $100 and get FREE SHIPPING
(excludes large brewing equipment)
 

Large brewing equipment

QLD, NSW, ACT, VIC, SA:$25.00
WA, NT, TAS:$30.00

Kegerators, Glycol Chiller and Complete Brewery Setup

QLD, NSW, ACT, VIC, SA:     $75.00
WA, NT, TAS:              $100.00

Delivery - Europe

Delivery is via third party courier. It is our company policy that we do not ship to Post Office Boxes in Europe. Shipping addresses cannot be changed once the order has been shipped. As the registered couriers are third party companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery, as a signature is usually required. Orders cannot be cancelled once the order has been shipped.

Shipping times vary depending on your location.

Estimated Delivery Times

EU Zone 1:Belgium, France, Germany, Ireland, Luxembourg, Netherlands3 – 4 working days
EU Zone 2: Austria, Denmark, Romania3 – 4 working days
EU Zone 3:Czech Republic, Italy, Slovakia, Spain4 – 5 working days
EU Zone 4:Estonia, Finland, Hungary, Malta, Poland, Portugal, Sweden, Slovenia5 – 6 working days
EU Zone: 5Bulgaria, Croatia, Greece, Latvia, Lithuania4 – 9 working days

 Delivery Costs

0 – €30.00    – €5.99              
€30.01+

– €15.00 

Large Brewing Equipment

Europe€25.00

Kegerator and Chiller

Europe€50.00

Delivery - United Kingdom

Delivery is via third party courier. It is our company policy that we do not ship to Post Office Boxes in United Kingdom. Shipping addresses cannot be changed once the order has been shipped. As the registered couriers are third party companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery, as a signature is usually required. Orders cannot be cancelled once the order has been shipped.

Shipping times vary depending on your location.

Estimated Delivery Times

Mainland UK1 – 2 working days
Isle of Wight1 – 2 working days
Northern Ireland/Chanel Islands2 – 3 working days
Scottish Islands, Isle of Man, Scilly Isles2 – 3 working days

Delivery Costs

0 – £50.00£5.99

£50.00 + (excluding Grainfather, Sparge Water Heater, Stainless Steel Fermenter, Alembic Pot Still Attachments, Kegerator, Conical Fermenter and Glycol Chiller)

FREE SHIPPING

Large Brewing Equipment

United Kingdom£15.00

Kegerator and Chiller

United Kingdom £30.00

Delivery - United States

Delivery is via third party courier. It is our company policy that we do not ship to Post Office Boxes in the United States. Shipping addresses cannot be changed once the order has been shipped. As the registered couriers are third party companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery, as a signature is usually required. Orders cannot be cancelled once the order has been shipped.

Shipping times vary depending on your location.

Estimated Delivery Times

California3 – 6 working days
East Coast5 – 10 working days
West Coast3 – 10 working days

Delivery Costs

0 – $20.00– $5.00
$20.01+– $8.00

Large brewing equipment

USA$18.00

Grainfather 30 Day Money Back Guarantee

Grainfather is committed to providing a quality, convenient, all in one brewing system that our customers love using. If for any reason you are not completely satisfied with your Grainfather, please return this to us within 30 days of receipt and we can refund your purchase using your original payment method. However, you will need to send this back to us at your own cost. We can only accept returns from those who have purchased from an official Grainfather website, owned by BSGi NZ Ltd.

We are only able to offer the 30 Day Money Back Guarantee in regions where we sell through an official Grainfather website, owned by BSGi NZ Ltd. If you move countries for example, you would need to return the item to the country in which you purchased this from in order to receive a refund.

Please note, refunds will only be processed once the item is received by our warehouse.

*The 30 Day Money Back Guarantee only applies to the Grainfather Brewing System excluding it’s accessories and add-ons.

24 & 36 Month Warranty

All appliance products sold on the Grainfather website are warranted against faults when used in a normal manner from 24 months of receipt for the Glycol Chiller, and 36 months of receipt for all other appliances. We will endeavour to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, customer alterations and incorrect installation.

For complete information on warranty or for details on how to claim your warranty click here